Fleet management is an ever-evolving part of the industry. Improving technologies around fleet management services can not only make fleet management better, it can make it easier. These technologies are designed to increase productivity and profitability while decreasing downtime and unexpected delays.
To that end, Mack Trucks has signed a memorandum of understanding with WheresMyConcrete in order to develop future service options for Mack® Fleet Management Services. The goal of adding WheresMyConcrete to Mack’s current fleet management offerings is to improve asset visibility and dispatch efficiency for concrete mixer fleets by providing real-time data for dispatchers, improving transparency and service to customers, and providing critical analytics to help improve operations.
AN ADDITION CUSTOMERS CAN COUNT ON
While complete details of the offer have not been finalized, David Pardue, VP, connected vehicle and uptime services, Mack Trucks, says: “The addition of WheresMyConcrete means concrete mixer customers can count on Mack for more than just our dependable trucks. With the ability to view critical fleet information in real-time, WheresMyConcrete gives our concrete mixer customers the tools they need to be successful.”
About its current fleet services program, Mack outlines the following information: “Mack Fleet Management Services connects proprietary data from Mack’s fully integrated telematics hardware with third-party solutions to help customers effectively and efficiently manage their operations. Mack’s GuardDog® Connect telematics solution serves as the enabling platform for Mack Fleet Management Services, eliminating the need for aftermarket hardware purchases and installation costs. GuardDog Connect is standard on Mack Pinnacle™, Granite®, Titan by Mack, and TerraPro® concrete pumper models.”
Anthony Valente, CEO, WheresMyConcrete, adds, “We look forward to working with Mack and offering concrete producers the unique benefits our system delivers. Through our combined technologies, we will help customers improve their decision-making processes and business performance.”
TEACHING AN OLD DOG NEW TRICKS
In addition to its fleet management services, GuardDog Connect enables engine, transmission, and aftertreatment systems monitoring in real time, and provides initial diagnosis, scheduling of repairs, and confirmation that needed parts are in stock and ready to install. “Through Mack ASIST and Mack OneCall™, GuardDog Connect also offers proactive communication of critical information to a customer’s predetermined decision-maker, helping to maximize uptime,” according to Mack’s outline of GuardDog.
Mack’s telematics solution is managed through the Mack Uptime Center, near Mack’s headquarters in Greensboro, North Carolina. “The Mack Uptime Center houses personnel from every customer support function, enabling effective communication in support of customers. Dedicated to quality, reliability, and total customer satisfaction, Mack Trucks, Inc., has provided its customers with innovative transportation solutions for more than a century,” according to Mack.
LONG-STANDING HERITAGE
Mack is one of North America’s largest producers of heavy-duty trucks, providing a heritage not likely to deteriorate anytime soon. The company’s tried-and-true trucks are sold and serviced through its extensive distribution network, which spans more than 45 countries. Mack trucks and diesel engines sold in North America are assembled in the U.S., while the company’s manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. ■
For More Information:  Mack Trucks, Inc. is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment, and marine and industrial engines. The Group provides complete solutions for financing and service. The Volvo Group, which employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets. To find out more about Mack Trucks, visit www.macktrucks.com.
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Modern Contractor Solutions – September 2016
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